Booking your seats
The box office is open 10am to 6pm on non-show days and 10am to 30 minutes after curtain up on show days, Monday to Saturday. On Sundays it opens an hour before performances until 30 minutes after curtain up. To book over the phone, call 01733 207239 during box office opening hours, or you can book online here.
The view from anywhere in the Key is superb, but you can view the Key Theatre and Key Theatre Studio seating plans in the Downloads tab below
We have four wheelchair spaces in the auditorium. Please book in advance through the Box Office
Why not treat a friend or family member to the perfect gift? Ask at the box office for details. You can also use gift vouchers in the Riva restaurant.
Online Booking Terms and Conditions
When booking online the system will allow you to choose specific seats. However, if you have specific seating requests please call our Box Office on 01733 207239, this includes enquiries about disabled and carer concessions, special group rates and booking wheelchair spaces.
A £1.50 booking fee applies to each online transaction.
Concessions apply to children aged from 0 to 16, adults aged 25 or under and 60 or over. Student concessions are for anyone in full-time education. Tickets are checked on entry to the auditorium and it is the responsibility of the customer to ensure that they select the correct concessions when booking online. Please call the Box Office on 01733 207239 with any queries.
EVERYONE ENTERING THE AUDITORIUM MUST HAVE A VALID TICKET.
Refunds, Resales and Ticket Exchanges
We do not offer cash refunds, gift certificates are available at our discretion.
Please call our Box Office on 01733 207239 for assistance.
Receiving your tickets
Once you have booked online you will receive an automatic email confirming your transaction. When your tickets have been printed and are ready to be collected from our Box Office, you will receive a further email. Please bring this with you when you pick up your tickets. If you have requested your tickets to be posted, by selecting postage and packing on the booking form, the email will tell you that your tickets have been printed and will be posted out that day. Postage is by second class mail and is available as an option until a week before the date of the performance. Postage and packing costs 60p.
The Management reserves the right to:
Make any changes whatsoever to the performance owing to any unforeseen circumstances. Cancel or abandon a performance for reasons beyond its control without being liable to pay compensation or damage other than, at the manager’s discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.