You can find the latest information regarding our venues and services and our response to COVID-19 here.

Frequently Asked Questions

COVID-19 (Coronavirus) - Information for customers.
Reopening leisure centres
Swim Academy lessons

COVID-19 (Coronavirus) - Information for customers.

Gyms & Leisure venues

Our gyms and leisure venues opened in line with government guidance on 12th April 2021. Details of opening times can be found on our venue pages.

Jack Hunt Pool is currently open for school and Swim Academy swimming lessons only.  It will open for public use on Tuesday 1st June.

St. George's Hydrotherapy pool and Bretton Splash Park are scheduled to reopen on Monday 21st June (subject to the further lifting of restrictions in line with the government roadmap). 

Peterborough Lido

Peterborough Lido is now open.  We will be operating pre-bookable swim sessions for either 1.5hr (lane or general swimming) or 3hr (general swimming).  Sessions are bookable online.  Details of our opening times and prices can be found on our Lido web pages.

Swim Academy

Following the government announcement on 22nd February, we have contacted all customers regarding our swimming pools reopening and resuming swimming lessons from Monday 12th April 2021 (junior including adult & child ducklings).  Adult lessons will resume from 17th May 2021 (subject to government advice). 

No payments will be taken during this period of closure, all customers have been written to regarding the resumption of direct debit payments. 


We will continue to provide updates via email and our website.  Any queries should be directed to swimacademy@vivacity.org

As ever, thank you for your continued support and understanding, we look forward to welcoming you back.

Club Viva Childcare

Club Viva before and after school club for students of Hampton College Primary is open.  For enquiries please contact clubviva@vivacity.org

 

Libraries

All our libraries are currently open with managed browsing in place.

To ensure everyone can make use of the libraries safely, one-way systems are in place where practical, with customers asked to wear masks (unless exempt) and invited to sanitise their hands when they enter the library.  

A friendly face will greet you at each library to explain how managed browsing works and answer any questions.  

Customers can book computers on arrival at the library for essential services (job-seeking, benefit applications and other government websites). Computers are cleaned and sanitised after each use. 

Social distancing is in place and customers are able to use the self-service kiosks to return their books and check books out too. All returned items are quarantined for 72 hours to minimise the risk of Covid infection.

Wifi and DVD hire are currently unavailable. 

All seating is also currently removed for customer safety (except for essential computer use). 

Not able to visit us in person? Our Select and Collect service allows you to tell us what you're interested in and we'll select up to 12 titles for you to collect from the library of your choice. Find out more here.

All our online library services, including e-books, audiobooks, renewals and other resources are available 24/7. Find out more here.  

Peterborough Archives (at Peterborough Central Library)

Peterborough Archives Service is open to the public.

Our search room opening and closing times have been adjusted to allow us to provide a safe environment for both staff and customers. The new times are:

 

Monday 10am - 1pm
Tuesday 1pm - 4pm
Wednesday 10am - 1pm
Thursday 1pm - 4pm
Friday 10am - 1pm
Saturday Closed    
Sunday Closed    

 

In order to maintain social distancing, a restricted number of customers are currently permitted in the Archives at any one time. These numbers have been calculated in accordance with government guidelines and will be managed by staff at the entrance point, who will limit entry to two “bubbles”, each with a maximum of two people.

Access to the Archives will also be limited to 3 hours at a time. 

Please book appointments in advance. On-the-day appointments may only be available at our discretion, and only if at least one of the two available "bubbles" has not yet been booked.

On arrival, please use hand sanitiser provided at the entrance to the search room.

Screens are in place to allow face-to-face interaction with staff as and when required. A queueing system is also in place with markings and signage. Please use these to help maintain a safe distance at all times.

Customers must wear face coverings before being allowed into the search room.

To avoid contamination, please bring your own pencils and paper.

For safety, documents/volumes/microfilm reels will be quarantined for a minimum of 72 hours after use before being available again.

To book an appointment or for any further enquiries, please call the Archives team on 01733 864160 or email archives.services@cityculturepeterborough.org.uk.


We look forward to welcoming you back to Peterborough Archives soon.

Peterborough Museum and Art Gallery

Peterborough Museum and Art Gallery will be open from Monday 17th May  

The Museum is now open from Tue - Sat 10am-4pm and Sunday 12pm-4pm. 

The Museum is only open on Mondays during Peterborough School holidays. 
Entry is free except on special event days.  

To ensure the safety of our visitors at the Museum, the following measures have been put in place to prevent the spread of Coronavirus.  

  • Face coverings will be required when visiting the Museum   
  • There is a one-way system in place   
  • Reduced visitor capacity including restricted numbers per gallery. You may be asked to queue  
  • Sanitising stations can be found throughout the building  
  • Perspex screens have been put up and contactless sales are available at all tills.   
  • Toilet facilities will operate on a one-in-one-out basis  
  • Interactive activities have been removed  
  • Squires Coffee House will be reopening but there will be a reduced capacity and new social distancing measures in place.  
     

If you are showing the symptoms of coronavirus, please do not visit the Museum. 

Flag Fen Archaeology Park

Flag Fen Archaeology Park is now open in line with government guidelines.

During this phased reopening the parkland at Flag Fen welcomes visitors to explore its prehistoric landscape. The Visitor Centre, gift shop and restrooms are also open and a selected takeaway food service is on offer.

The buildings that house artefacts and exhibitions currently remain closed until further guidelines permit their reopening.

A new walking trail is available for our reopening, which family activities, areas of interest and wildlife. The trail leaflet is available to download here or can be picked up on entry to Flag Fen.

Walkers are reminded that, due to the large number of sheep on site, dogs are not permitted with the exception of assistance dogs.

Flag Fen is accessible via the Green Wheel cycle route and bike racks are available at the attraction.

Upon arrival, you will be requested to wash your hands and provided with hand sanitiser.

NHS Test and Trace is in place and you may be required to give contact details for anyone in your party over 16 years of age. These will be stored for 21 days in line with government guidelines.

Free parking is available at Flag Fen and the attraction is open daily from 10am - 4pm.

You can find full venue information by following this link.

 

The Key Theatre - Visiting Guidelines

In order to provide a safe environment for our staff members and customers in light of the ongoing coronavirus (COVID-19) pandemic, we are putting a number of safety measures in place. We would like to thank all of our customers in advance for their cooperation and compliance. 

Risk assessment

Although the theatre has a COVID secure risk assessment in place, we would encourage all audience members to undertake their own personal risk assessment prior to attending the event. Audience members are encouraged to take into account their age, health status, clinical vulnerability, and that of any others attending within their party. 

IF YOU HAVE COVID-19 SYMPTOMS, PLEASE DO NOT ATTEND 

Our COVID guarantee

You can book with confidence knowing that if we are required by COVID-19, government guidance, or restrictions to cancel or postpone a performance, you will be offered a refund, credit, or exchange to another performance. 

In addition, tickets can be refunded or exchanged up to 24 hours before a performance for reasons highlighted below.  

You should not attend the venue if you: 

- believe you may be infected with COVID-19; have experienced symptoms in the last 14 days; 
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; 
- have been instructed to self-isolate. 

Please check the latest COVID advice and restrictions that apply both nationally and in Peterborough before you attend, including any additional measures that may apply if you or a member of your household bubble is vulnerable to COVID-19. 

Rule of 6

Please note that no earlier than Mon 17 May, Government guidelines allow for up to 6 persons to meet or any number from 2 households. Therefore we strongly encourage you not to meet others outside of your party. Bookings will be limited to 6 tickets per booking. 

NHS Test and Trace (AKA Track and Trace)

We may need to share your contact details with NHS Test and Trace, if they require.  

We will collect contact data about each ticket booker in line with our Privacy Policy as part of our booking process. In addition, each member of your party over 16 years of age will be required to give contact details for NHS Test and Trace on arrival at the venue. These details will be stored for 21 days. 

You can provide your contact details directly to the staff member on the door or by scanning the QR codes located by the theatre entrance using the COVID-19 App.

Social distancing

There are measures in place across the building including one way systemsA staff member will greet all customers on entry to explain these further and to offer any assistance. However please observe social distancing and avoid close contact with any others not in your social bubble. 

To minimise risk of face to face contact, we encourage everyone to face away if needing to pass by other audience members. Please adhere to signs and markings in place. 

Socially distanced seating

There is allocated seating in place for some shows, however for other shows our seat selection will be limited so that patrons can book according to the size of their group. We will be restricting seats around each bookable area inside the auditorium to ensure social distancing is observed and adhered to. 

Handwashing / Hand sanitisers

All employee and customer toilets will be stocked with hand soap, and stringent hand washing guidelines will bein place to supplement our current hygiene policy. We ask that all audience members maintain good hand hygiene, use sanitiser stations provided around the venue and avoid touching their face while in the theatre. 

Face coverings

In line with Government guidance, we ask that all customers over the age of 11 arrive with suitable face coverings in place. Please note that our staff members will provide face masks if customers arrive without one. Audience members will be instructed to wear their face covering throughout their visit. These may be removed for eating or drinking but must then be put back on when refreshments are finished. This is for the combined protection of staff members and all audience members.  If you are exempt, you may feel more comfortable showing something that says you do not have to wear a face covering.  Government guidance suggests this could be in the form of an exemption card, badge or home-made sign to present to staff members on arrival (find out more here)

Additional cleaning

Our hygiene standards are currently enhanced by a programme designed to clean and sanitise the high touch points within the theatre. 

Where multiple performances take place in the same auditorium on the same day, staff members will clean the auditorium and bar areas between performances. Regular deep cleans are also taking place daily. 

Toilet facilities also have social distancing provisions in place as well as additional hand sanitiser available. Please follow the instructions on signage provided. 

Comfort breaks

When you arrive in the auditorium, we ask that you remain seated whilst other members of the audience take their seats 

Should you for any urgent reason need to leave your seat during the show then where possible you should try to wait until a suitable interval, follow any one way markings in place and continue to wear your facemask.  

Tickets

There will be no handling of tickets by theatre staff members, instead we will use a patron list where possible, or staff members may simply ask to visually check your tickets.  

Our new booking system also allows you to print your tickets at home if purchasing online. 

Food & Drink 

The bar will be open for customers, however there will be a one-way queuing system in place. Please remember to respect social distancing when queuing. We will ensure that we have a wide range of snacks as well as alcoholic / non-alcoholic drink options available. We encourage you to pre-order interval drinks as this will help to alleviate queue times and congestion in the bar. Finally, please note that all drinks will be served in disposable plastic / paper cups. These must only be consumed when seated inside the auditorium. 

At the end of the show 

Depending upon the audience size, we may open additional exit points and direct customers to leave via the appropriate exit.   

Contactless payments only 

Our tills will be accepting contactless card payments. Please note that we will not be accepting cash payments – this is so we can minimise any personal contact between staff members and customers. 

Training & PPE 

All staff members have received specific COVID-19 training, and PPE will be provided to staff members where the risk assessment has deemed it necessary, in line with government requirements. All staff members will be wearing facemasks (unless medically exempt or working alone behind a screen, such as in the box office). 

Support from our staff members 

Our trained staff members will be on hand to offer assistance to all customers. They will be visible and approachableAll staff members will be wearing facemasks (unless medically exempt) and City Culture Peterborough lanyards.  

If you have any questions or would like to discuss arrangements in advance, then please do not hesitate to contact us. 

Phone: 01733 207239 

Email: keytheatre@cityculturepeterborough.org.uk 

 

All the above is subject to change following release of the latest Government updates. 

 

We look forward to welcoming you back to the Key Theatre.  

The Key Theatre - Changes to show dates

The Key Theatre and City Culture Peterborough remain committed to ensuring that the safety of its staff, volunteers and visitors remains paramount. We will continue to do everything we can to support all efforts to end the pandemic and see a return to a society free from restrictions as soon as possible.

In line with government guidelines, the Key Theatre is currently closed to the public, and will reopen once the government has announced that it is safe to do so.

We are now working to reschedule performances and once we have agreed new dates our box office team will be in contact with those customers who have been impacted by this change.

Please await contact from the Box Office in order to keep our communication lines clear. If you would like to discuss alternative arrangements for your booking however, please email keytheatre@cityculturepeterborough.org.uk with your query. 
 
We thank you for your patience and understanding during this challenging time, please bear with us whilst we work through the high volume of enquiries, the arts need you, our audiences more than ever so we can raise the curtain once again.

 

A full, updated list of affected shows (and new dates where applicable) can be viewed below:

Show Original dates New Dates Auditorium
Si Cranstoun - Twisting the Night Away 12 February 2020 25 September 2021 Main Auditorium
The Best of the Eagles 17 October 2020 12 October 2021 Main Auditorium
The Barron Knights 18 October 2020 11 June 2021 Main Auditorium
Horrible Histories 26 - 27 October 2020 29 - 30 May 2021 Main Auditorium
The Lady Boys of Bangkok 29 October 2020 18 October 2021 Main Auditorium
Come What May - A Night at the Moulin Rouge 07 January 2021 01 July 2021 Main Auditorium
Avalon Comedy Night 14 January 2021 18 March 2021 Main Auditorium
Macbeth 22 January 2021 11 March 2021 Key Studio
The Animals Farewell Tour 29 January 2021 28 April 2022 Main Auditorium
One Moment in Time 04 February 2021 09 July 2021 Main Auditorium
Two Singular Sensations 05 February 2021 12 March 2021 Main Auditorium
       
ABBA Forever 13 February 2021 07 May 2022 Main Auditorium
Mamma Gee's Story Time 13 February 2021 Cancelled Key Studio
The Complete Works of William Shakespeare (Abridged) 20 February 2021 09 June 2021 Main Auditorium
Mick Fleetwood and Friends 28 February & 3 March 2021 16 July 2021 Key Studio
Dire Straits - Money for Nothing 07 March 2021 29 October 2021 Main Auditorium
Father Brown - The Murderer in the Mirror 8 - 9 March 2021 7 - 8 July 2021 Main Auditorium
T-Rextasy 26 March 2021 27 August 2021 Main Auditorium
George Michael  27 March 2021 16 June 2021 Main Auditorium
The Amazing Bubbleman 10 April 2021 10 April 2022 Main Auditorium
Oye Santana 17 April 2021 28 August 2021 Main Auditorium
Pop Princesses 18 April 2021 27 March 2022 Main Auditorium
Jeeves and Wooster 21 - 22 April 2021 21 - 22 July 2021 Main Auditorium
Voulez Vous - The Party 23 - 24 April 2021 1 - 2 April 2022 Riverside Bar
Singalonga Rocky Horror 23 October 2021 31 October 2021 Main Auditorium

Reopening leisure centres

Reopening Vivacity leisure centres

It's official. Following the government announcement on 5th April, we will be reopening the following Leisure Centres on Monday 12th April 2021:

Vivacity Premier Fitness

Regional Fitness & Swimming Centre

Hampton Leisure Centre

Werrington Leisure Centre

Bushfield Leisure Centre

Before you look to book, join or attend a session in any of our leisure centres, please read this information carefully. It provides you with all the information you need to know before safely returning to a Vivacity leisure centre. You can also watch our video here.

Jack Hunt Pool & Gym will open in the near future, the dates are still being finalised, and we will be in touch with the information as soon as we have it.

What are the opening times?

All sites are currently closed but when they do reopen on Monday 12th April you can find the opening hours on our individual venue pages here. 

 

Jack Hunt Pool & Gym remains closed. Reopening dates to be confirmed shortly.

What is Vivacity doing to make the leisure centre safe?

You will notice some things are a little different, but our facilities and friendly staff are ready to provide you with the perfect space for you to enjoy a safe and pleasant return to the gym.

- We have introduced new enhanced cleaning protocols

- Hand sanitising stations are available throughout the centre

- We have implemented one-way systems and social distancing measures throughout

- Introduced bookable sessions for use of the gym, pool and exercise classes with a monitored number of people to maintain social distance

 

You can see all our measures we have put in place to make our venues safe by watching our tour video here.

What to do when visiting to the leisure centre?

Following the issuing of Government guidelines, we are introducing new temporary measures to keep our members and staff safe.  Please adhere to the following guidelines.

- Clean your hands regularly for at least 20 seconds with soap and water or sanitiser.

- A face mask must be worn in our venues. This can be removed for exercise.

- Clean all equipment before and after use with disinfectant equipment provided. Dispose of wipes/ tissue in the nearest bin.

- Maintain social distancing.

- Follow directional and instructional signage and one-way systems.

- Sign in at reception.

- Should you have any additional needs and need support accessing our facilities and / or are unsure how this guidance affects your ability to access our facilities, please contact the centre before your visit.

 

Feeling Unwell

- Please do NOT visit one of our sites if:

- You are showing any symptoms of Covid-19 i.e. you have a new continuous cough OR fever OR loss of/change in smell or taste

- You are in self-isolation or in the “shielded” category.

 

Should you test positive for Covid-19 following a visit to one of our sites, please contact the NHS track and trace team.

How do I book, pay and attend a gym, swim or class exercise session?

To meet government guidelines we have revised the capacity of our leisure facilities and introduced bookable sessions for use of the gym, pool and exercise classes with a monitored number of people to maintain social distance.

- You can book and pay (free with a Vivacity gym membership) for each individual session.

- You can book a session through the Vivacity website, at reception or via the Vivacity App. (Our booking system is now live)

- Bookings can be made up to 8 days in advance. We kindly ask that individuals only book 1 class session a day to provide customers with fair access to activities. 

- If you need to cancel a booking, please do so as soon as possible. This provides time for other customers to book on. 

- You will be able to cancel your session by telephone or via the mobile App or website. All cancellations require a minimum 30 minutes notice prior to the class to allow time for us to rebook your space from the waiting list.

*If you fail to cancel your class and do not attend you will be blocked from booking any fitness classes for 7 days

- You should arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers.

- Fitness classes will temporarily take place outside until May 17th (subject to government guidance).

- If you use a mat for any activity in the gym or classes then you will need to bring your own for the foreseeable future.

- Some equipment in the gym will be out of use to ensure adequate social distancing between members.

- Please help us with cleaning equipment before and after use. Cleaning materials are available in the gym and fitness studios.

- You should come to your session gym or swim ready. By that we mean come wearing your gym wear and for swimming come with your swimming costume under your clothes and bringing as little as possible in the way of extra clothing.

- Please bring your pre-filled water bottles however water fountains will be available if you wish to refill your bottle. Please use hand sanitiser before and after use.

Once your session has finished/ before starting a second:

- You will need to leave the building, rebook online and / or register yourself for the additional session by following the one-way route back through reception. This is so that we can confirm you have stayed in the building for the additional booking and to comply with Track and Trace.

Is there a class timetable?

Yes, our temporary class timetables are available. This will be reviewed constantly with the aim to provide the best class offering to our members in line with government guidance. Class timetable

Will changing rooms, showers and lockers be available?

Showers, changing rooms and lockers will all be open again from Monday 12th April.  Where possible we would still like you to come gym and swim ready to reduce the number of customers in our changing rooms.

Will the sauna and steam rooms be open?

No, at this time the sauna and steam rooms will remain closed.

Can I still go swimming?

At the Regional Fitness & Swimming Centre:

Children between the ages of 8-13 must be accompanied by an adult while in the pool.

There will either be lane or general swimming at different times of the day, please check the booking timetable on our website for more information.

Diving boards are not in use.

Swimming sessions are 1 hour 15 minutes.

At Premier Fitness:

There will be lane only and general swimming available.

Swimming sessions are 1 hour 15 minutes.

 

At all venues, swimming pool capacity will be monitored in line with our risk assessments.

Spectating is only allowed in exceptional circumstances. Please contact the centre for further
guidance.

 

To see our standard set of swimming admission policies for all leisure centres click here.

 

Can I spectate?

Due to lower building capacities there will be no spectators allowed in the viewing areas during swimming sessions.

Spectating is only allowed in exceptional circumstances such and child swimming lessons. Please contact the centre for further guidance.

 

Can I join the gym?

Yes, you can join the gym (from the 12th April) in the following ways:

- Online vivacity.org/memberships 

- Call to book an appointment with our gym team on 01733 864 000

- Visit either Vivacity Premier Fitness or Regional Fitness & Swimming Centre

Swim Academy lessons

at Regional Fitness & Swimming Centre

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

Pupils are asked to remove clothes over their swimwear in the changing rooms. All pupils will be signposted to their individual station on poolside to get ready for their lessons.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the balcony to watch the lesson. Please sit in the  clearly marked seating for spectators to maintain social distance.

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864760 to arrange the next stage times and days.

at Vivacity Premier Fitness

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

Pupils are asked to remove clothes over their swimwear in the changing rooms. All pupils will be signposted to their individual station on poolside to get ready for their lessons.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the allocated waiting areas and maintain social distance. There is limited seating so you may be asked to wait in your car until the end of the lesson. Parent/ Guardians of children aged under 8 years must remain on the premises. If you have to wait outside please make sure your contact numbers are correct in case of an emergency. 

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864744 to arrange the next stage times and days.

at Jack Hunt Pool

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

Pupils are asked to remove clothes over their swimwear in the changing rooms. All pupils will be signposted to their individual station on poolside to get ready for their lessons.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the balcony to watch the lesson. Please sit in the  clearly marked seating for spectators to maintain social distance. 

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864760 to arrange the next stage times and days.

Swimming Certificates

Once your child has achieved a certificate, you can collect this the following week from reception during you child's swimming lesson.

 

Ducklings additional information

Following government guidance our swimming instructors will not be in the water for the lessons. Therefore we advise 1 parent / guardian to support their child in the water during their lessons to continue to aid support and increase water confidence.