You can find the latest information regarding our venues and services and our response to COVID-19 here.

Frequently Asked Questions

COVID-19 (Coronavirus) - Information for customers.
Reopening leisure centres
Swim Academy lessons

COVID-19 (Coronavirus) - Information for customers.

Gyms & Leisure venues

Our gyms and leisure centres will close from midnight on Wednesday 4th November. All memberships will automatically be frozen and no direct debit payments will be taken whilst we remain closed. Payments taken on 01.11.20 will be applied to your membership account once we reopen, ensuring your account is in credit for one month.

We will reopen Vivacity Premier Fitness, the Regional Fitness & Swimming Centre and Hampton Leisure Centre on Thursday 3rd December.  Peterborough Athletics Arena will also reopen.

We will update the information about our outdoor sports facilities at Bushfield and Werrington very soon.

We will keep in contact with our members via email and update you on reopening as soon as we have more information.

Thank you for your continued support, we look forward to welcoming you back soon.

Swim Academy

Following the government announcement on the 31st October 2020, our leisure centres closed at midnight on Wednesday 4th November 2020.

Vivacity Swim Academy lessons will resume from Thursday 3rd December 2020.  All customers have been sent an email with a link to the portal.  Please contact swimacademy@vivacity.org with any queries.

We will continue to provide updates via email and our website but wanted to update you with our current plan, although please be aware we may have to change them at short notice (depending on government guidance).

As ever, thank you for your continued support and understanding, we look forward to welcoming you back soon.

Club Viva Childcare

Club Viva before and after school club for students of Hampton College Primary is open.  For enquiries please contact clubviva@vivacity.org

Libraries

All Peterborough Libraries are closed from Thursday 5th November until further notice, except for Peterborough Central Library, which is offering a restricted range of services on :Mondays, Wednesdays and Fridays – 10am to 3pm.  

These services are:

Access to public computers (maximum 1 hour per day) for the following reasons:  benefit claims, job applications and accessing other public services etc. and Visa Application Services. These services are BY APPOINTMENT ONLY.  

To book a computer, or for any other enquiries, please call 01733 864280 Monday, Wednesday and Friday between 10am and 3pm or email libraryenquiries@vivacity.org and we will reply to you as soon as possible.

 

Select and Collect Service:Tell us what you're interested in and we'll select up to 12 titles per customer to collect from Peterborough Central Library. Items will be available for collection by mutually agreed appointments, a member of staff will be in contact once the items are ready. We can't guarantee specific titles or authors, but we will try and find something that matches your choices. There are two ways you can order your items:

Go to https://vivacity.org/.../peterborough-libraries-select.../ and complete the online form. Call us to arrange a collection, on 01733 864280 between 10am and 3pm Monday, Wednesday and Friday.

 

There will be no overdue charges during this period as we will extend the loan date on all items to 7th December 2020

Museum & Heritage

Sadly, Peterborough Museum is closed.  

Longthorpe Tower is closed.

Flag Fen is closed.

Thank you for your continued support.

The Key Theatre

Whilst the Government's announcement of new and stricter restrictions is a disappointing setback, the Key Theatre and City Culture Peterborough remain committed to ensuring that the safety of its staff, volunteers and visitors remains paramount. We will continue to do everything we can to support all efforts to end the pandemic and see a return to a society free from restrictions as soon as possible.

In response to the announcement made on Saturday 31st Oct, the Key Theatre will close to the public on Thursday 5th Nov until Wednesday 2nd Dec.

A full, updated list of affected shows (and new dates where applicable) can be viewed below:

Show

Status

Original date

New Date

Jeeves and Wooster in Perfect Nonsense

Cancelled

Wed 18th March

 

The Barron Knights

Postponed

Fri 20th March

Fri 11 June 2021

Made in Dagenham (Westwood Musical Society)

Postponed

From Tues 24th March

Tues 1st March to Sat 5th March 2022

Rave on: The Rise of Rock and Roll (Rock and Roll Revolution)

Postponed

Sun 29th March

Sat 23rd April 2022

Swinging at the Cotton Club

Postponed

Wed 1st April

Sun 7th Feb 2021

Medicines Monstrous Daughters

Cancelled

Thurs 2nd April

 

Room on the Broom

Postponed

Thurs 2nd April

Wed 17th Feb 2021

Only Fools and Boycie

Postponed

Fri 3rd April

Sun 17th Oct 2021

Islands in the Stream

Cancelled

Sat 4th April

 

Horrible Histories

Postponed

Mon 6th April

Sat 29th May & Sun 30th May 2021

Si Cranstoun – Twisting the Night Away

Postponed

Thurs 9th April

Fri 12th Feb 2021

One Moment in Time

Postponed

Sat 11th April

Thurs 4th Feb 2021

The Music of Northern Soul

Postponed

Wed 15th April

Fri 16th April 2021

Joseph and His Amazing Technicolour Dreamcoat

Cancelled

Thurs 16th April

 

Wonkers Urban Empire

Cancelled

Sun 19th April

 

The Amazing Bubbleman

Postponed

Sat 25th April

Sat 10th April 2021

The Story of the Beatles

Cancelled

 

 

Little Red Riding Hood

Postponed

Tues 28th April

Sun 11th April 2021

An Evening of Marvin Gaye

Postponed

Fri 1st May

Fri 30th April 2021

Spirit of the Blitz

Postponed

Tues 5th May

Sun 8th May 2021

Bikes and Banter

Cancelled

Wed 6th May

 

Faulty Towers Dining Experience

Postponed

Thurs 7th to Sat 9Th May

Thurs 20th to Sat 22nd May 2021

Northern soul

Postponed

Fri 15th May

Sun 5th Sept 2021

24k Bruno

Postponed

Sat 16th May

Sat 1st May 2021

Sing-a-longa Grease

Postponed

Wed 20th May

Wed 31st Mar 2021

The Welkin

Cancelled

Thurs 21st May

 

Voulez Vouz Dining Experience

Postponed

Fri 22nd & Sat 23rd May

Fri 23rd & Sat 24th April 2021

The Dante Project

Cancelled

Thurs 28th May

 

Cirque Enfant

Cancelled

Fri 29th May

 

75th Anniversary VE day show

Cancelled

Sun 31st May

 

Absurd Person Singular

Postponed

Tues 2nd June

Thurs 13th to Sat 15th May 2021

Nick Helm Phoenix from the Flames

Postponed

Thurs 4th Jun

Sat 10th April 2021

Roy Orbison & the Travelling Wilburys

Postponed

Sat 6th Jun

Sat 23rd Oct 2021

Matt Forde

Postponed

Sat 20th Jun

Fri 12th Mar 2021

Spitfire Solo

Cancelled

Thurs 11th Jun

 

One Night of Elvis

Postponed

Sat 13th Jun

Sat 16th Jan 2021

Big Red Bath

Postponed

 

Sat 13th Nov 2021

Rachel Parris

Postponed

Wed 17th Jun

Fri 2nd Nov 2021

City Academy Ballet

Postponed

Fri 26th & Sat 27th Jun

Thurs 17th & Fri 18th June 2021

Arron Crascall

Postponed

Thurs 2nd July

Sun 28th Feb 2021

Rhythm of the Dance

Postponed

Fri 3rd July

Fri 2nd July 2021

Portrait of a Lady on fire

Cancelled

Fri 3rd July

 

Camp

Cancelled

Tues 7th July

 

George Michael Tribute

Postponed

Fri 10th July

Sat 27th Mar 2021

Letz Zep

Postponed

Wed 2nd Sep

Sat 11th Sept 2021

Carl Hutschinson

Postponed

Fri 4th Sep

Sat 27th Nov 2021

LDC – Willy Wonka

Postponed

Sat 12th Sep

Fri 19th Feb 2021

Some Kind of Wonderful

Postponed

Sun 13th Sep

Sun 12th Sep 2021

Richard Jones – Britain's Got Talent

Postponed

Tues 15th Sep

Sun 28th Mar 2021

Simon and Garfunkel Story

Postponed

Wed 16th Sep

Wed 13th Oct

Only Fools and Horses – Dining Experience

Postponed

Thurs 17th to Sat 19th Sept

Thurs 16th to Sat 18th Sept 2021

Mick Fleetwood and Friends (Screening)

Postponed

Sun 22nd & 27th Sept

Sun 28th Feb 2021

Springsteen

Postponed

Sun 27th Sept

Sun 26th Sept 2021

New Old Friends Crimes in Egypt

Postponed

Thurs 1st Oct

Wed 29th Sept 2021

Searchers and Hollies

Postponed

Sat 3rd Oct

Sat 2nd Oct 2021

Come What May – A Night at the Moulin Rouge

Postponed

Tues 6th Oct

Wed 7th & Thurs 8th April

Go Now

Postponed

Thurs 8th Oct

Thurs 7th Oct 2021

Tez Ilyas

Postponed

Fri 9th Oct

Fri 8th Oct 2021

G2

Postponed

Sat 10th Oct

Fri 7th May 2021

The Best of the Eagles

Postponed

Sat 17th Oct

Tues 12th Oct 2021

Barron Knights

Postponed

Sun 18th Oct

Fri 11th Jun 2021

Money for Nothing

Postponed

Mon 19th Oct

Sun 7th Mar 2021

Ian Stirling

Postponed

Thurs 22nd Oct

Thurs 21st Oct 2021

Sing-a-longa Rocky Horror

Postponed

Fri 23rd Oct

Sun 3st Oct 2021

Horrible Histories

Postponed

Mon 26th & Tues 27th Oct

Sat 29th & Sun 30th May 2021

Ladyboys of Bangkok

Postponed

Thurs 29th Oct

Mon 18th Oct 2021

 

O

Reopening leisure centres

When will Vivacity leisure centres reopen?

Before you look to book, join or attend a session in any of our leisure centres, please read this information carefully. It provides you with all the information you need to know before safely returning to a Vivacity leisure centre.

Vivacity Premier Fitness, Regional Fitness & Swimming Centre and Hampton Leisure Centre will reopen on Thursday 3rd December.

Jack Hunt, Bushfield and Werrington Leisure Centres will open in the near future, the dates are still being finalised, and we will be in touch with the information as soon as we have it.

What are the opening times?

Vivacity Premier Fitness:

Standard opening hours.

Regional Fitness & Swimming Centre:

Gym 

Mon - Fri: 6.30am - 9.00pm

Sat - Sun: 8.00am - 6.00pm   

Swimming

Mon - Fri: 7.30am - 9.00pm

Sat: 8.30am - 5.30pm

Sun: 8.30am - 4.30pm

Hampton Leisure Centre:

Gym 

Mon - Fri: 7.30am - 9.00pm

Sat - Sun: 8.30am - 4.00pm 

Jack Hunt, Bushfield, and Werrington Leisure Centres

Remain closed. Reopening dates to be confirmed shortly.

What is Vivacity doing to make the leisure centre safe?

You will notice some things are a little different, but our facilities and friendly staff are ready to provide you with the perfect space for you to enjoy a safe and pleasant return to the gym.

- We have introduced new enhanced cleaning protocols

- Hand sanitising stations are available throughout the centre

- We have implemented one-way systems and social distancing measures throughout

- Introduced bookable sessions for use of the gym, pool and exercise classes with a monitored number of people to maintain social distance

What to do when visiting to the leisure centre?

Following the issuing of Government guidelines, we are introducing new temporary measures to keep our members and staff safe.  Please adhere to the following guidelines.

- Clean your hands regularly for at least 20 seconds with soap and water or sanitiser.

- A face mask must be worn in our venues. This can be removed for exercise.

- Clean all equipment before and after use with disinfectant equipment provided. Dispose of wipes/ tissue in the nearest bin.

- Maintain social distancing.

- Follow directional and instructional signage and one-way systems.

- Sign in at reception.

- Should you have any additional needs and need support accessing our facilities and / or are unsure how this guidance affects your ability to access our facilities, please contact the centre before your visit.

 

Feeling Unwell

- Please do NOT visit one of our sites if:

- You are showing any symptoms of Covid-19 i.e. you have a new continuous cough OR fever OR loss of/change in smell or taste

- You are in self-isolation or in the “shielded” category.

 

Should you test positive for Covid-19 following a visit to one of our sites, please contact the NHS track and trace team.

How do I book, pay and attend a gym, swim or class exercise session?

To meet government guidelines we have revised the capacity of our leisure facilities and introduced bookable sessions for use of the gym, pool and exercise classes with a monitored number of people to maintain social distance.

- You can book and pay (free with a Vivacity gym membership) for each individual session.

- You can book a session through the Vivacity website, at reception or via the Vivacity App. Book a gym session. Book a swim session. Book a fitness class.  (our booking system will go live on 01.12.20)

- Bookings can be made up to 3 days in advance. We kindly ask that individuals only book 1 class session a day to provide customers with fair access to activities. 

- If you need to cancel a booking, please do so as soon as possible. This provides time for other customers to book on. Please note refunds will not be given.

- You will be able to cancel your session by telephone or via the mobile App or website. All cancellations require a minimum 30 minutes notice prior to the class to allow time for us to rebook your space from the waiting list.

*If you fail to cancel your class and do not attend you will be blocked from booking any fitness classes for 7 days

- You should arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers.

- Fitness class sizes will be smaller to maintain social distance, with cleaning scheduled to take place in studios between each session.

- Socially distant spaces have been marked out for group exercise classes.

- If you use a mat for any activity in the gym or classes then you will need to bring your own for the foreseeable future.

- Some equipment in the gym will be out of use to ensure adequate social distancing between members.

- Please help us with cleaning equipment before and after use. Cleaning materials are available in the gym and fitness studios.

- You should come to your session gym or swim ready. By that we mean come wearing your gym wear and for swimming come with your swimming costume under your clothes and bringing as little as possible in the way of extra clothing.

- Please bring your pre-filled water bottles however water fountains will be available if you wish to refill your bottle. Please use hand sanitiser before and after use.

Once your session has finished/ before starting a second:

- You will need to leave the building, rebook online and / or register yourself for the additional session by following the one-way route back through reception. This is so that we can confirm you have stayed in the building for the additional booking and to comply with Track and Trace.

Is there a new class timetable?

Yes, our temporary class timetables are available. This will be reviewed constantly with the aim to provide the best class offering to our members. Class timetable

Will changing rooms, showers and lockers be available?

Gym/ Exercise Class

- At this time we are unable to provide changing facilities, showers, or lockers while maintaining the social distancing and hygiene standards we require.

- You should come to your session gym ready. By that we mean arrive already wearing your gym clothing.

Swimming/ Aqua Class

- The changing rooms will be open for swimming and aqua class sessions only (to allow us to maintain the social distancing and hygiene standards we require).

- At this time we are unable to provide showers or lockers.

- Swimmers will be expected to keep their kit at the side of the pool during their swim. We suggest you bring a waterproof bag in which to store your belongings.

- You should come to your session swim ready. By that we mean come wearing your swimming costume under your clothes and bringing as little as possible in the way of extra clothing.

Please be assured that the use of changing facilities and lockers will be under constant review.  We thank you for your patience and cooperation at this difficult time.

Will the sauna and steam rooms be open?

No, at this time the sauna and steam rooms will remain closed.

Can I still go swimming?

At the Regional Fitness & Swimming Centre:

Children between the ages of 8-13 must be accompanied by an adult while in the pool.

There will either be lane or general swimming at different times of the day, please check the booking timetable on our website for more information.

Diving boards are not in use.

Swimming sessions are 45 minutes with a gap of 15 minutes between sessions.

At Premier Fitness:

There will be lane only and general swimming available.

Swimming sessions are 45 minutes with a gap of 15 minutes between sessions.

 

At all venues, swimming pool capacity will be monitored in line with our risk assessments.

Spectating is only allowed in exceptional circumstances. Please contact the centre for further
guidance.

 

To see our standard set of swimming admission policies for all leisure centres click here.

 

Can I spectate?

Due to lower building capacities there will be no spectators allowed in the viewing areas during swimming sessions.

Spectating is only allowed in exceptional circumstances such and child swimming lessons. Please contact the centre for further guidance.

 

Can I join the gym?

Yes, you can join the gym in the following ways:

- Online vivacity.org/memberships

- Call to book an appointment with our gym team on 01733 864 000

- Visit either Vivacity Premier Fitness or Regional Fitness & Swimming Centre

Swim Academy lessons