Our online booking system is now unavailable until 30 November. We apologise for any inconvenience caused. During this time, bookings can be made up to 3 days in advance in person or by phone at any of our venues. Thanks for bearing with us while we move to a new booking system.

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If you would like to make a complaint relating to a Vivacity service, please complete the form below.

Our complaints procedure requires all complaints to be investigated and responded to within 15 working days, where an investigation is likely to take more than 2 working days an acknowledgement will be sent to you explaining the timescales for responding.