Our terms and conditions are set out below for using Vivacity services.
By using the online booking system you are agreeing to the following booking terms and conditions
The Vivacity Card is the property of the management (Vivacity Peterborough Culture & Leisure) and must be shown on demand. The management has the discretion over whether the Vivacity card application is accepted. Acceptance constitutes a binding contractual agreement between the management and the applicant upon the Terms and Conditions of the Vivacity Card and the rules of its venues. Any fraudulent or inaccurate information given in the application will result in the cancellation of all Vivacity Card benefits, and any further action deemed necessary by the management.
A lost, stolen or damaged Vivacity Card should be reported immediately to any Vivacity venue. Replacement cards are issued free of charge for the first card lost, and at £5 per card for each subsequent card. Vivacity Cards are issued to named cardholders. Use by any other person is not permitted and will result in the cancellation of the Vivacity Card and its benefits. The named card holder is responsible for any items issued on the card.
The Vivacity Card entitles the holder to the concessions and discounts listed in this leaflet or at vivacity-peterborough.com. These discounts are subject to availability and may be altered or withdrawn by the promoter without notice. Certain benefits may need to be activated by visiting facilities at a later date, this will be communicated to the holder at sign-up.
Neither Vivacity Peterborough Culture and Leisure nor its partner management will be liable for omissions or inaccuracies in this leaflet nor the acts or omissions for any participating venue or promoter, nor for any loss, damage, expense, injury or death sustained by any person, howsoever caused, except in so far as the law prevents the exclusion of such liability.
*Free swimming for the under 5’s when accompanied by a paying adult. Proof of identity includes the following: Proof of address: Utility bill | Council tax bill | Bank Statement | Medical card. Proof of identity: Driving licence | Passport
To be eligible for a concessionary rate the following evidence must be produced:
Job Seekers Allowance - Income Support - Working Tax Credit - Council Tax Benefit - Housing Benefit - Senior Citizenship - Student Card - Disability Living Allowance