On 18 June 2020, Vivacity announced that it is handing its contract back to Peterborough City Council as a direct result of COVID-19. You can find more information here. Customer payments in relation to our services will continue to be suspended. Thank you for your continued support at this difficult time.

Terms & conditions - Peterborough Phantoms tickets

1. To receive two complimentary tickets, you must submit your membership number and email.


2. Members will not be allowed to claim more than two tickets within the same season, these can only be for one game and not separated. If a second requests are made, this will be denied due to the offer being for one occasion.


3. Tickets are valid for the game requested on submission, once submitted these tickets are not transferable to any other game.


4. The member cannot give these away and must show the membership card on entry.


5. This offer is not open to employees of The Peterborough Phantoms Ice Hockey Club or Vivacity Culture & Leisure.


6. Use of your data: By submitting your request for complimentary tickets, you irrevocably grant a licence (i.e. permission) for the Peterborough Phantoms Ice Hockey Club to use your details for marketing and promotional purposes. In line with GDPR laws The Peterborough Phantoms will keep and store your data in a secure protected environment and will not sell or give to a third party for use or viewing.


7. The tickets cannot be exchanged for any cash value.


8. Complimentary tickets are only open to Vivacity members aged over 18. Members can be accompanied by a person under 18, using the second ticket.


9. You will receive confirmation of your complimentary tickets no later than 5 pm on the Friday prior to the day of the game (if Saturday or Sunday), Mid-week games you will receive confirmation no later than 24 hours prior to the day of the game.


10. We reserve the right to change these terms and conditions at any time.